
Building AI-Enhanced Client Services
Overview
This training, aimed at client-facing professionals (e.g., consultants, lawyers, accountants), is a powerful tool that demonstrates how AI, machine learning, and data science can augment customer experience, generate personalised solutions, and streamline services. It empowers participants to enhance client satisfaction through faster, more accurate deliverables and gain the skills to leverage AI and data science to enhance the customer journey.
Key Objectives
- Explore how AI transforms service offerings through machine learning and predictive modelling.
- Develop AI-driven solutions for clients using data science techniques.
Key Learnings
- Using AI and machine learning to create tailored client reports, contracts, or deliverables.
- Leveraging LLMs and predictive modelling for natural language engagements with clients (e.g., creating summaries and drafting complex documents).
Outcomes
Participants will improve client satisfaction through faster, more accurate deliverables and gain the skills to leverage AI and data science to enhance the customer journey.
Flexible Delivery
- Customisable 4-hour Virtual or In-Person Session.
Ancillary Services
- Client Engagement Optimisation: Consulting to refine AI-driven client interaction strategies using machine learning and data science.
- Change Management Support: Helping teams adopt AI tools while managing workflow transitions.